THE DETAILS, MADE CLEAR

Privacy Policy

Last updated: 04 November 2026

This policy explains how Fidsfoods collects, uses, and shares personal information when you visit our store, contact us, or place an order. Shopify hosts our online store, and information may also be processed by service providers needed to operate the store.

Information we may collect

This may include your name, billing and delivery address, phone number, email address, order and return history, customer-service messages, and information you choose to provide. Technical information such as device, browser, IP address, and store activity may also be collected through cookies and similar technologies.

How we use information

We use information to process and deliver orders, take payments through payment providers, provide customer support, manage returns and refunds, maintain store security, improve our products and services, comply with legal obligations, and send marketing messages where permitted and where you have made the relevant choice. You can unsubscribe from promotional emails using the link in the message.

When information is shared

We share relevant information with Shopify and service providers such as payment processors, delivery partners, technology providers, and support tools where needed to provide the service. We may disclose information when required by law or to protect our rights, customers, and store. We do not state that personal information is never shared; some sharing is necessary to fulfil orders.

Cookies and security

Cookies and similar technologies may support cart functionality, preferences, analytics, and store performance. No online system can be guaranteed completely secure, but we use the tools and safeguards reasonably available to operate the store.

Your choices and rights

Depending on applicable law, you may be able to request access to, correction of, or deletion of certain personal information, or withdraw consent where processing is based on consent. We may need to retain some records for legal, tax, fraud-prevention, or order-management purposes.

Children and changes

This store is intended for people who can legally make purchases. We do not knowingly seek to collect children's personal information without appropriate authorization. We may update this policy by publishing a revised version here.

Contact us

For privacy questions or requests, email support@fidsfoods.com.